Contact

Hold it right there! Have you checked out the FAQ first?

Still need to get in touch? No worries, we've got you covered!

Now, we totally get it if you hate sending emails, so consider joining our awesome Facebook Group and post all your general help questions there. It's like a virtual hangout spot where you can chat with other bagmakers and get all the answers you need.

If you need some more tailored, order-related support that you don't think anyone else can answer, just shoot me a message at support@carbonchic.com.au and I'll do my best to get back to you ASAP. Please keep in mind this shop is based in Australia, so I might be asleep when you message - just hang tight!

Please note that contacting me for something urgent through Instagram DMs, Facebook DMs, order messages, or--God forbid--via reviews are the worst ways to reach out and your message may very well get blocked by filters or sit in areas I don't check very often so please use the email address provided above if you need direct assistance! Thank you for your understanding :)